I put in a request, but I didn’t see the truck?

There may be a few reasons for this:

(a)  It is possible that you did not see or hear us, even though we were in the neighborhood. We spray between sunset and midnight and sometimes people do not see or hear the trucks – our sprayers are electric and they are very quiet compared to sprayers in past decades.

(b)  It is possible that we were overwhelmed with requests during that particular week and we simply could not get to every area in the District.

(c)  It is possible that weather conditions did not permit spraying. It was raining, too windy, or too cold during the application window.

If you did not see or hear the truck, please call our office (413) 447-9808 to confirm if we treated your street. Our trucks are equipped with GPS tracking units and we can provide the exact time we were at your location. If we did not get to your location, your request will be honored the following week. In this case, there is no need to re-submit your request.